FAQ AND POLICIES
-
What are your hours of operation?We are currently open Monday – Sunday, 7 days a week, from 8AM to 8PM. We do offer overnight cleaning services as well, if preferred. We are closed on all major holidays. To schedule services, please contact us at least 48-hours in advance so that we can be able to prepare.
-
Do you offer Express Service?We do offer a same day “Express Cleaning Service”. We will be on site in a matter of hours after being contacted and scheduling services. The fee for this service will be an additional $150 USD for Residential clients or $300 USD for Commercial clients. This fee will be added on to the estimate or price that both parties agree upon.
-
What methods of payment are accepted?Cash USD, Check (Commercial Clients Only), Debit card and Credit card. Please note that payments for Residential clients will be collected and paid in full at the time of arrival the day of the scheduled cleaning. *Prices are subject to change on a yearly basis.
-
What services are not included?Please go to our Cleaning Areas Not Covered Page to see what services are not provided.
POLICIES
Cancellation Policy:
Please be advised, a 24-hour notice of cancellation is required for both Commercial and Residential clients. A fee of 25% USD of the estimate or price agreed upon by both parties will be charged for all cancellations within a 24-hour period prior to the scheduled cleaning. Please be sure to call or email us in a timely manner so that this does not happen. If you choose to cancel within a 24-hour period prior to the scheduled services, you will have ten business days from the day of cancellation to pay this fee in full. Please be aware that by scheduling and accepting services by World Star Cleaning Services, LLC you are agreeing to these terms.
Rescheduling Policy:
There is no fee for rescheduling services. Please contact us as soon as possible to reschedule.
Non Toxic & Eco Friendly Products:
We are pleased to announce that we do offer the use of special Non-Toxic solutions and Eco-Friendly solutions for both of our Commercial and Residential clients. If you choose this option for the use of these solutions, there will be an additional fee of $20 USD for Residential clients or $40 USD for Commercial clients for each scheduled cleaning. This fee will be added on to the final price which both parties agree upon.